Federica Bertaglio

My name is Federica and I come from Milan, Italy. I’m 26 years old and I’ve been working in IKEA Customer Support Centre as co-worker for the last two years. I have a good attitude with problem-solving and I like finding new solutions with my curiosity and passion for my job. I like travelling, languages, every kind of food and dogs. I applied this programme because I really love meeting people, especially children, and trying to bring them some hope and a better life. I already had a similar experience four years ago: I spent three months in Kenya working with kids in a school, three months full of happiness and smiles. The best experience of my life.